Track My Order
Where's my case?
Every order gets two emails: a confirmation as soon as you buy, and a second one with a tracking number once your case leaves our production facility.
Track it
1. Check your email. Search your inbox for “LOMIUS” — including your spam and promotions folders. Your shipping confirmation contains a tracking link.
2. Use your account. If you ordered while logged in, your full order history and tracking are on your account page.
3. Paste your tracking number into 17TRACK, which reads almost every international carrier in one place.
Before you worry
- Tracking hasn't updated for a few days. Normal. International parcels often go quiet for 3–5 days between the origin and destination country scans.
- No tracking number yet. Every case is made to order. Production takes 1–3 business days before anything ships.
- It's been longer than expected. Our estimates are 7–14 business days for the US, Canada, UK, Europe, Australia, New Zealand and Israel, and 2–6 weeks elsewhere — counted from dispatch, not from order.
Something's actually wrong
Email support@lomius.com with your order number if:
- Tracking has shown no movement for 10 business days.
- Your parcel is marked delivered but hasn't arrived.
- Tracking says the item was returned to sender.
We'll open an investigation with the carrier and send a free replacement if the parcel can't be located. We reply within 24 hours, Sunday to Thursday.