Returns & Refunds
30-day returns
You have 30 days from the day your order is delivered to request a return, for any reason. The case needs to be in the condition you received it — unused and in its original packaging.
To start a return, email support@lomius.com with your order number. We'll reply within 24 hours with a return address and instructions. Please don't send anything back before you've heard from us — returns sent without prior approval can't be processed.
Who pays for return postage
- Faulty, damaged or wrong item: we pay. Replacement or full refund, whichever you prefer.
- Changed your mind or ordered the wrong device: you cover the return postage. Standard tracked post is fine.
Damaged, defective or incorrect orders
Inspect your order when it arrives. If the case is defective, damaged, or isn't what you ordered, email support@lomius.com with a photo within 30 days and we'll sort it immediately — no return required in most cases.
Exchanges
The fastest way to exchange — for a different device or a different design — is to return the original for a refund and place a new order. Once your return is approved we process the refund straight away, rather than making you wait for the parcel to arrive back with us.
Cancellations
Every LOMIUS case is made to order, so we can't change an order once it has entered production. You can cancel free of charge within 12 hours of ordering by emailing support@lomius.com. After that, the 30-day return policy applies instead.
What we can't accept
- Returns requested more than 30 days after delivery.
- Cases that have been used, marked or damaged after delivery, unless the fault is ours.
- Personalised or custom-printed items, unless they arrived faulty or incorrect.
- Gift cards.
Refunds
Once we've received and checked your return we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it to your statement.
If more than 15 business days have passed since we confirmed your refund and it still hasn't appeared, email support@lomius.com and we'll chase it.
EU & UK right of withdrawal
If your order ships into the European Union or the United Kingdom, you have a statutory right to cancel within 14 days of receiving it, without giving a reason. Our 30-day policy is more generous and applies in addition to — not instead of — your statutory rights.
Contact
LOMIUS — Israel
support@lomius.com
We reply within 24 hours, Sunday to Thursday.