FAQ
Shipping & delivery
How much is shipping?
Free, worldwide, on every order. No minimum spend and nothing added at checkout.
How long will my order take?
There are two stages. Every case is made to order, so production takes 1–3 business days. After that:
- United States, Canada, UK, Europe, Australia, New Zealand and Israel — 7–14 business days
- Rest of the world — 2–6 weeks
Full detail on our Shipping page.
Do you ship everywhere?
Almost. We currently cannot deliver to South Korea, Hong Kong, Taiwan, Japan, or Singapore. If you order to one of those destinations we'll contact you and refund in full.
Can I track my order?
Yes. You'll get a confirmation email immediately, then a second email with a tracking number once your case ships. Tracking can take 24–48 hours to start updating — that's normal, not a problem. See Track My Order.
Will I pay customs or import duty?
Possibly, depending on your country. Any duties are set by your local customs authority, not by us, and are the recipient's responsibility. We declare every parcel accurately.
Orders & returns
Can I cancel or change my order?
Yes, free of charge, within 12 hours of ordering — email support@lomius.com. After that your case has usually entered production and can't be changed, but our 30-day return policy still applies.
What's your return policy?
30 days from the day your order is delivered, for any reason. The case needs to be unused and in its original packaging. Email support@lomius.com with your order number and we'll send return instructions within 24 hours. Full details on our Returns & Refunds page.
What if it arrives damaged or it's the wrong item?
Send us a photo at support@lomius.com and we'll replace it or refund you — your choice. You won't need to pay return postage, and in most cases you won't need to send anything back at all.
I ordered the wrong phone model.
It happens. If it's within 12 hours, we'll swap it before production. After that, return it under the 30-day policy and reorder — you'll cover the return postage, but we'll process the refund as soon as the return is approved rather than making you wait for the parcel.
The cases
Which case should I get?
- Clear — minimal, shows the phone, everyday knocks.
- Snap — slim single-layer with a printed finish.
- MagSafe — built-in magnets for chargers, wallets and car mounts.
- Tough — dual-layer polycarbonate over TPU. The most protection we make.
Will it work with wireless charging?
Yes. Every LOMIUS case supports wireless charging.
Does it work with MagSafe accessories?
Our MagSafe range has magnets built in and holds wallets, chargers and mounts securely. Our other ranges are wireless-charging compatible but don't have built-in magnets, so magnetic accessories won't attach as firmly.
Matte or gloss — what's the difference?
Matte has a soft-touch surface, more grip, and hides fingerprints. Gloss is smoother and makes colours read deeper and more saturated. Both are equally durable.
Will it fit with a screen protector?
Yes. Our cases don't overlap the screen surface, so standard tempered-glass protectors fit underneath without lifting.
Product safety & compliance
Age restrictions: For adults.
EU warranty: 2 years.
Compliance: Meets lead, cadmium, mercury and hexavalent chromium level requirements.
California Proposition 65 warning: This product can expose you to chemicals, including Bisphenol A (BPA), which is known to the State of California to cause birth defects or other reproductive harm. For more information go to https://www.p65warnings.ca.gov.
EU General Product Safety Regulation (GPSR): For product safety enquiries relating to orders shipped into the European Union, our EU representative can be contacted at gpsr@sindenventures.com, or by post at Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.
Still stuck?
Email support@lomius.com. We reply to every message within 24 hours, Sunday to Thursday. If it's about an order, include your order number.