Shipping

Free worldwide shipping on every order. No minimum spend, no surprise charges at checkout.

How long it takes

Every LOMIUS case is made to order, so there are two stages to your delivery:

• Production — 1–3 business days. This is when your case is actually printed and assembled.
• Transit — depends on where you are.

These are estimates, not guarantees. Customs processing and local postal delays are outside our control, though they're rare.

Tracking

You'll get a confirmation email as soon as you order, and a second email with a tracking number once your case ships. Tracking can take 24–48 hours to start updating after you receive it — that's normal. See Track My Order.

Countries we can't ship to

We are currently unable to deliver to South Korea, Hong Kong, Taiwan, Japan, and Singapore. If you place an order to one of these destinations we'll contact you and refund it in full.

Customs, duties and taxes

Orders shipped outside our fulfilment region may be subject to import duties or taxes charged by your local customs authority. These are set by your country, not by us, and are the recipient's responsibility. We declare every parcel accurately and cannot mark orders as gifts.

Wrong address

Please double-check your shipping address at checkout. If your order hasn't shipped yet, email support@lomius.com and we'll correct it free of charge. Once a parcel has shipped we can't reroute it, and orders returned to us due to an incorrect address will be refunded minus the return postage.

Lost or undelivered parcels

If tracking shows no movement for 10 business days, or your parcel is marked delivered but hasn't arrived, email support@lomius.com. We'll open an investigation with the carrier and send a free replacement if the parcel can't be located.

Contact

LOMIUS — Israel
support@lomius.com
We reply to every email within 24 hours, Sunday to Thursday.